FAQ

Frequently Asked Questions

Everything importers, distributors and brand owners usually ask us — about our factory, about OWLY, about shipping terms and about quality and compliance. Product-specific questions are grouped under each collection.

🏭 General — factory, brand & terms 18 questions

About the factory

Who actually manufactures OWLY mattresses?

Every OWLY model is produced by one of the world’s top-10 mattress manufacturers — the same production lines that supply major retail chains and supermarket programmes internationally.

OWLY is the brand and the specification owner. We do not run a small workshop of our own; we place our orders on large-scale certified capacity and hold the factory to our own QC and documentation requirements.

Can we visit the factory or arrange an audit?

Yes. Factory visits and third-party audits are welcome and can be arranged through us. The facility already holds ISO 9001, ISO 14001, ISO 45001 and BSCI certification, and has been audited under SMETA (Sedex) 4-Pillar for UK and Australian retail buyers.

If your compliance team needs a specific audit format or a current report set, tell us at enquiry stage and we will confirm what can be arranged.

What is the production capacity?

The lines we use cover:

  • Innerspring, pocket spring and full-foam production
  • Multi-zone pocket units with in-house coiling
  • Roll-packed (compressed) and flat-packed packing lines

Volume is sized for container programmes — the models in our catalogue load between roughly 100 and 2,600 pcs per 40HQ depending on size and compression.

Do you also supply directly? Are you competing with us?

No. We are a B2B supplier only — we sell to importers, distributors, retailers and brand owners, not to end consumers. We do not operate a competing retail channel against our own customers.

Your designs stay yours. We do not resell specs or private-label constructions developed for one buyer to another.

About OWLY

What is OWLY — a brand or a trading company?

OWLY is an own brand. We are not a trading desk that passes your enquiry to a factory and adds margin.

We own the product specification, the quality requirements, the packaging standards and the documentation. The manufacturing is carried out on top-tier certified capacity under our own specification — which is why we can hold both the price and the compliance standard at the same time.

How many models do you offer?

89 models across four collections:

CollectionModelsThickness rangeCore types
Little Dreamers
infant & toddler
204 – 12 cmFoam
Growing Dreams
kids & youth
3611 – 35.6 cmPocket spring, Bonnell, foam
Deep Rest
premium adult
1816.5 – 39.5 cmPocket spring, Bonnell, foam
Essentials
toppers & accessories
155 – 45 cmFoam

Every model can be re-specified for OEM orders — see the collection sections below.

Why should we buy OWLY instead of going straight to a factory?

Going direct to a factory works well if you already have a full technical spec, your own QC presence and someone who can police certification and packing details. Most buyers don’t want to build that.

What you get with OWLY:

  • An already-specified, already-tested range — 89 models you can order from day one
  • Compliance documentation arranged for you — export paperwork as standard; any market-specific testing is confirmed and arranged against your production batch
  • Supermarket and importer experience — we know what retail programmes actually require
  • Low MOQ (50 pcs per model) so you can test before committing to volume
Can you develop a product to our own specification?

Yes — that is what most of our programme business is. We can tailor:

  • Size, height and firmness
  • Core type (pocket spring, Bonnell, foam, latex hybrids)
  • Comfort layers (gel memory, memory foam, latex, convoluted foam)
  • Cover fabric, colour, quilting pattern and zipper/removability
  • Labels, carton artwork, barcodes and retail packaging

Your IP stays yours — we do not resell your design to another buyer.

Ordering & shipping terms

What is your MOQ?

50 pieces per model. Smaller trial orders can be discussed — for a first order we would rather you test the goods than over-commit.

Mixed models can be combined toward container volume, so you are not forced to buy a full container of a single SKU.

What are your lead times?
  • Sample: typically 7–10 days against a confirmed specification
  • Production: 25–35 days after deposit and golden-sample approval
  • Peak season: confirm at ordering stage — we will tell you honestly if a slot is tight rather than promise and slip
What Incoterms and payment terms do you offer?

Incoterms: FOB, CIF or EXW. Other terms quoted on request.

Payment: T/T or L/C at sight. Deposit with balance against B/L copy. Terms are negotiable on repeat orders.

How is the product packed, and how much fits in a container?

Packing depends on the model and your market:

  • Compressed roll-packed — most adult and kids’ mattresses. Smaller carton, much higher container loading, suited to parcel networks and roll-in-box retail.
  • Flat-packed / non-compressed — infants’ cot mattresses and rigid items that should not be compressed.

Every specification sheet states the carton dimensions, carton CBM and 40HQ loading quantity. Where the manufacturer has issued an official loading figure we use that; otherwise the figure is calculated at 68 CBM usable container volume.

Do you handle private label and retail-ready packaging?

Yes. We can supply your brand on labels, covers, cartons and barcodes, plus retail-ready carton artwork sized to your planogram and carrier limits.

Tell us the retail programme requirements — shelf-ready packaging, barcode format, carton labelling standard — and we will confirm feasibility at quotation stage.

What documentation comes with a shipment?

The full export set: commercial invoice, packing list, bill of lading, certificates of conformity and test reports where applicable. We can also arrange third-party inspection and issue the report to you before the goods leave.

Quality & compliance

What certifications do you hold?

The standards below are those our production facility has been tested against and audited for on previous programmes:

Material & environmental: CertiPUR-US · CertiPUR/EuropUR · OEKO-TEX Standard 100 · FSC · Global Recycled Standard

Flammability & safety: BS 7177 · EN 597 · EN 16890 (cot mattresses) · formaldehyde content

Chemical compliance: REACH · RoHS · EN 71-2 / EN 71-3 (children’s products)

Material performance: ISO 12947 (abrasion) · ISO 24503

Factory & social: ISO 9001 · ISO 14001 · ISO 45001 · BSCI · SMETA (Sedex) 4-Pillar · JIS

Are certificates included with every order automatically?
Please read this one carefully. Testing attaches to a specific production batch, not to a product name. A new production run is a new product — even when the construction is identical to something we have made before, the foam, fabric and filling are new lots, so a previous report does not carry over.

That is why the list above describes what our facility can be tested and audited against — not a set of certificates bundled with every item.

If your market or your buyer requires a specific test on the goods you order, state it in writing at enquiry stage. We will confirm feasibility, quote the testing cost and lead time, arrange the test on your production batch, and issue the report with the shipping documents.

How do you control quality during production?
  • Incoming material inspection on every batch — foam density, fabric weight, coil spec
  • In-line checks on density, height and firmness during the run
  • Golden sample signed off before bulk production starts
  • Pre-shipment AQL inspection, with the report issued to you
  • Third-party lab testing arranged on request
Which markets do you already supply?

We have supplied importers, supermarket chains and brand owners across Europe, North America and Oceania, with over two decades of export experience.

Certain models are specifically built for particular markets — for example EN 16890 compliance for UK and EU cot mattresses, and BS 7177 flammability for the UK. Tell us your destination market and we will confirm which of our existing models already fit, and what would need testing.

👶 Little Dreamers — infant & toddler 20 models · 4–12 cm

Are your cot mattresses compliant for the UK and EU?

EN 16890 is the EU safety standard specific to cot and crib mattresses and includes flammability requirements — it is the relevant standard for this range, not the adult-mattress standards.

For the UK, BS 7177 flammability compliance is available. Tell us your destination market at enquiry stage and we will confirm which tests apply to the models you shortlist, and arrange them on your production batch.

What sizes are available? EU, US and AU cots are all different.

Cot and crib dimensions vary significantly by market, so this range is quoted to your required size rather than from a single standard:

  • EU: 60×120 cm and 70×140 cm are the common cot sizes
  • US: crib dimensions differ from the EU standard
  • AU: again a separate size convention

Confirm the dimension you need and we will quote against it. Do not assume a standard size transfers between markets without checking.

How firm should an infant mattress be? What firmness do you supply?

This range is deliberately built firm and flat — that is what infant sleep safety guidance asks for, and it is what buyers for this category expect.

Most models sit at Firm (8/10) or a medium-firm setting. We do not supply soft, deeply contoured infant surfaces.

Are the covers removable and washable?

Yes — a removable, washable cover is standard on this range, which is what parents and nursery retailers ask for.

Both the cover and, on several models, the core can be specified as washable. Check the individual product page, or tell us your requirement and we will confirm which models meet it.

What materials are used — are they safe for newborns?

This range is all-foam (no springs), with certified materials:

  • CertiPUR-US certified foam — no heavy metals, no prohibited phthalates, low VOC
  • GREENGUARD Gold on many models — low chemical emissions, the grade required by many nursery and institutional programmes
  • OEKO-TEX / Class I cover fabrics on selected models — the classification specifically required for infant products

Some models are also built around breathable constructions (e.g. 4D air fibre, cooling foam) for warmer climates.

🧒 Growing Dreams — kids & youth 36 models · 11–35.6 cm

What differentiates this range from your adult mattresses?

It is the volume tier — built for mid-market retail programmes rather than the hotel/premium end:

  • Pocket spring, Bonnell spring and foam cores across 11–35.6 cm
  • Removable washable covers as standard — which matters a great deal in the kids’ category
  • Size runs that map onto junior beds, bunks and standard EU/US/UK bedroom furniture

It is priced for container volume while keeping the same certified materials as the rest of the range.

Do the covers come off for washing?

Yes. A removable washable cover is standard on this range, and many models are zip-off. Check the individual product page for the specific model — the “Zipper” and “Washable” attributes are listed per product.

Which core type should we choose — pocket spring, Bonnell or foam?

Roughly:

  • Pocket spring (22 models) — independent coil movement, better for two sleepers and for perceived quality. The main choice for mid and upper tiers.
  • Bonnell spring (5 models) — cost-effective open coil, well suited to entry-price programmes.
  • Foam (9 models) — no springs at all; the right choice where coil-free construction is preferred, or for lighter users.

Tell us your target retail price point and we will recommend which tier fits.

Do you offer dual-sided or flip-friendly constructions?

Yes — some models in this range are dual-sided or have symmetric flip-friendly construction to extend service life. The “Dual-Sided” attribute is stated per product.

If extended lifespan matters for your market, tell us and we will shortlist the dual-sided models.

What age range do these models suit?

The range covers roughly 3 to 18 years, spread across junior, kids and teen stages — each product page states its recommended age.

Where a model suits all ages (some of the thinner foam constructions), that is stated instead.

🛏️ Deep Rest — premium adult 18 models · 16.5–39.5 cm

What makes this the flagship range?

These are the constructions we already run for hotel and retail-brand programmes:

  • Multi-zone pocket spring systems — up to 39.5 cm total build
  • Gel memory and latex comfort layers
  • Quilted knit covers with the higher-spec fabric references
  • Higher firmness options — several models at Firm (7/10) for hotel-grade support
Can these be supplied as hotel-spec or contract-grade?

Yes. The Deep Rest constructions are what we supply into hotel and contract channels. For contract work we can specify:

  • Higher-density foams and firmer settings suited to commercial use
  • Reinforced edge support and higher-spec pocket units
  • Contract-grade cover fabrics and, where required, dual-sided construction

Tell us the contract requirements — expected service life, warranty terms, any specified standard — and we will confirm what we can build.

What is the difference between gel memory foam and latex?

Both are premium comfort layers, used for different feel and marketing angle:

  • Gel memory foam — pressure-relieving, slow-conforming, sleeps warmer; gel infusion is used to help with heat. Strong retail story.
  • Latex — bouncier, more resilient, naturally breathable, faster to recover its shape. Appeals to buyers who want a “natural” positioning.

Several models combine both. We can also build hybrids to your spec.

How thick are these mattresses, and does thickness affect container loading?

This range runs from 16.5 cm to 39.5 cm. Thickness affects the compressed carton size, and therefore the 40HQ loading quantity — a 20 cm mattress can load roughly three times as many pieces as a 39 cm one.

Each specification sheet states the carton dimensions, carton CBM and 40HQ loading quantity for the minimum size.

Can we order these under our own brand for a hotel or retail chain?

Yes — that is the typical use. Labels, cover branding, carton artwork and barcodes can all carry your identity, and the construction can be tuned to your brief.

Your design stays yours; we do not resell it to another buyer.

🧩 Essentials — toppers & accessories 15 models · 5–45 cm

What is in this collection?

The add-on lines that fill out an order and lift the average basket value:

  • Toppers — gel visco, bio foam, duvet toppers (5–7.5 cm)
  • Play & changing pads — tri-fold play mats, changing mats
  • Pillows — knit, cotton, cooling and knot-ball designs
  • Foam furniture — modular kids’ play couches and fold-away sofa beds

All produced on the same certified lines as the mattress range, with the same QC and documentation.

Why buy accessories from you rather than sourcing separately?

Two practical reasons:

  • They load in the same container — low-cube, flat-packed items that fill the space around your mattress order and improve your freight efficiency.
  • One supplier, one documentation set, one QC standard — instead of managing a separate vendor, separate compliance paperwork and separate inspection.
What is the MOQ on accessories?

Generally 50 pcs per model, the same as mattresses, so you can add accessories to an order without a separate commitment. Some pillow models have a higher MOQ (100 pcs).

Accessories can be mixed with mattresses toward container volume.

Are the toppers a mattress replacement or an add-on?

An add-on. These are thin comfort layers (5–7.5 cm) designed to sit on top of an existing mattress — extending its life, or adding softness or cooling.

If you need an actual mattress, look at the Little Dreamers, Growing Dreams or Deep Rest ranges instead.

What are the kids’ play couches made of?

Modular foam sets with a zip-off, washable cover — typically 30D fire-retardant support foam under a polyester corduroy or embossed fabric.

These normally ship compressed and roll-packed, so they load efficiently. See the individual product page for carton dimensions and 40HQ loading.

Still have a question?

Tell us your market, the models you are interested in and any certification your buyer requires — we will reply with specification sheets, certification documents and factory pricing within one business day.

Send an enquiry →